FAQs
. How long does delivery take?
A. Orders are typically delivered within 2 to 4 business days. We process and ship orders within 1–2 business days after confirmation. Orders placed before 6:00 PM (GMT) are processed the same day.
. Do you offer free shipping?
A. Yes, we offer free standard shipping on all orders within the United Kingdom.
. Can I return my product if I’m not satisfied?
A. Absolutely. We offer a 30-day return window with free return shipping. Final sale items are excluded.
. How do I initiate a return?
A. Please contact us at oveerguitar@gmail.com with your order number. We’ll provide a prepaid return label and instructions.
. When will I receive my refund?
A. Refunds are processed within 5–7 business days after we receive and inspect your returned item.
. What payment methods do you accept?
A. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
. Is your checkout process secure?
A. Yes, our website uses advanced encryption technology to ensure all transactions are safe and secure.
. How can I contact customer support?
A. You can email us at oveerguitar@gmail.com or call us at (+44) 7850432856 during business hours (Mon–Sat, 10:00 AM – 6:00 PM GMT).